Terms and Conditions
Trademarks, logos, and service marks displayed on this site are registered and unregistered trademarks of Hillside Farms. All material on this Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions without the written permission of Hillside Farms. Any unauthorized use of the photos, trademarks and logos displayed on this site is strictly prohibited.
Any materials or correspondence transmitted to this Site by electronic mail or otherwise, including any personal data, questions or answers, comments, suggestions, or the like is treated as non-confidential and non-proprietary. Furthermore, Hillside Farms is free to use all ideas, concepts or techniques contained in any communication you send to the Site for any purpose including, but not limited to, developing, manufacturing and marketing products.
If you are not completely satisfied with an item, you may return it for a full refund. Please call us at (888) 846-9653 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# on the outside of the shipping package and on the packing slip.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). We do not accept COD shipments. Please save your shipping receipt and keep record of your tracking number. We are not responsible for return packages that are lost or damaged by the shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.